Your Privacy Matters —
The cricxi Privacy Policy
cricxi is committed to protecting the personal information of every player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, and the rights you hold over your own information.
Who This Policy Applies To: This Privacy Policy applies to all individuals who visit, register on, or otherwise interact with the cricxi platform, including registered players, guest visitors, and anyone who contacts our support team. By using cricxi, you acknowledge that you have read and understood this Privacy Policy in its entirety. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us at [email protected] to request account closure.
Data Protection First
cricxi applies industry-standard SSL/TLS encryption to all data in transit and at rest, ensuring that your personal and financial information is protected at every step of your journey on our platform.
You Own Your Data
You retain the right to access, correct, export, or delete your personal data at any time. cricxi provides straightforward processes for exercising these rights through our support team or account settings.
No Selling of Data
cricxi does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used exclusively for the purposes described in this Privacy Policy.
Transparent Cookie Use
We use cookies and similar tracking technologies solely to improve platform performance and your user experience. You can manage cookie preferences at any point through your browser settings.
Controlled Third-Party Sharing
Where data must be shared with third-party service providers — such as payment processors or KYC verification partners — cricxi ensures those parties are contractually bound to handle your data securely and lawfully.
Defined Retention Periods
cricxi does not retain personal data indefinitely. Retention periods are set in line with legal obligations and operational necessity, after which data is securely deleted or anonymised.
Introduction & Scope
cricxi operates an online casino and sports betting platform designed specifically for the Bangladesh market. As the operator of this platform, cricxi acts as the data controller in respect of all personal information collected through the website at cricxi.net and any related mobile or desktop application. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
This Policy covers all services offered through the cricxi platform, including account registration and management, deposits and withdrawals, casino game play, sports betting (including cricket BPL, IPL, T20 World Cup, and other markets), live dealer games, promotional offers, and customer support interactions. It also applies to data collected when you browse the platform without registering an account.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which contain provisions that relate to how we handle your information in specific operational contexts.
Changes to This Privacy Policy
cricxi reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email to their registered address or by posting a prominent notice on the platform. The updated Policy will take effect from the date it is published on this page. We encourage you to review this page periodically to stay informed of any updates. Continued use of the cricxi platform after a revised Policy has been published constitutes your acceptance of the updated terms.
Data Controller: The data controller for all personal information processed through the cricxi platform is cricxi. For all data-related enquiries, requests, or concerns, please contact our dedicated support team at [email protected]. We aim to respond to all data-related requests within 30 days of receipt.
Data We Collect
cricxi collects personal data in two principal ways: information you provide to us directly, and information collected automatically through your use of the platform. Below is a comprehensive description of the categories of data we may hold about you.
Information You Provide Directly
- Registration data: Full legal name, date of birth, gender, nationality, residential address, Bangladesh mobile phone number, and email address provided when creating your cricxi account.
- Identity verification documents: Copies of government-issued identification (National ID card, passport, driving licence) and proof of address submitted during the KYC verification process.
- Payment information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank) used for deposits and withdrawals. Note: cricxi does not store full card numbers or payment authentication credentials directly — these are handled by our payment processing partners.
- Communications data: Messages, emails, and chat transcripts exchanged with our customer support team, as well as any feedback, survey responses, or complaints you submit.
- Responsible gaming data: Self-exclusion requests, deposit limit settings, time-out requests, and any other responsible gaming preferences you configure through your account.
Information Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, device type and identifiers, screen resolution, and timezone (Bangladesh Standard Time, UTC+6).
- Usage and behavioural data: Pages visited, games played, bets placed, session duration, click patterns, search queries made within the platform, and the referring URL that brought you to cricxi.net.
- Transaction data: Full history of deposits, withdrawals, bets, wins, losses, bonus claims, and wagering activity associated with your account.
- Cookie and tracking data: Data collected via cookies, web beacons, pixel tags, and similar technologies as described in Section 4 of this Policy.
- Geolocation data: Approximate geographic location derived from your IP address, used to verify access eligibility and present locally relevant content.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, DOB, NID, passport | Provided by player at registration / KYC |
| Contact Data | Email, phone, address | Provided by player at registration |
| Financial Data | bKash / Nagad numbers, bank account | Provided by player at deposit / withdrawal |
| Transaction Data | Bet history, deposits, withdrawals | Automatically recorded by platform |
| Technical Data | IP address, browser, device type | Automatically collected on each visit |
| Usage Data | Games played, session duration | Automatically recorded by platform |
| Communications Data | Support chat transcripts, emails | Collected during support interactions |
| Responsible Gaming Data | Limits, self-exclusions, time-outs | Provided by player via account settings |
How We Use Your Data
cricxi processes your personal data for specific, identified purposes only. We do not use your data for any purpose incompatible with those listed below. Our lawful basis for processing is noted alongside each purpose.
Core Platform Operations
- Creating and managing your cricxi account, verifying your identity, and maintaining the accuracy of your account records. (Basis: contractual necessity)
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners, and maintaining accurate financial records of all transactions. (Basis: contractual necessity)
- Providing access to casino games, sports betting markets, live dealer tables, arcade titles, and all other platform services. (Basis: contractual necessity)
- Administering promotional bonuses, free spins, and loyalty rewards in accordance with the applicable promotion terms. (Basis: contractual necessity and legitimate interest)
Security, Compliance & Fraud Prevention
- Conducting KYC and age verification checks to confirm that all players are at least 18 years of age and are who they claim to be. (Basis: legal obligation)
- Monitoring transactions and account activity to detect and prevent fraud, money laundering, and other prohibited conduct. (Basis: legal obligation and legitimate interest)
- Complying with applicable legal requirements, regulatory obligations, and responding to lawful requests from authorised authorities. (Basis: legal obligation)
- Enforcing our Terms & Conditions, including investigating and actioning breaches, account suspensions, and self-exclusion requests. (Basis: legitimate interest and legal obligation)
Responsible Gaming
- Monitoring player behaviour patterns to identify indicators of problem gambling and to implement appropriate responsible gaming interventions, including deposit limit alerts and self-exclusion enforcement. (Basis: legitimate interest and legal obligation)
- Honouring self-exclusion requests and deposit/time-out limit settings configured by the player. (Basis: contractual necessity)
Communication & Support
- Responding to customer support enquiries, complaints, and account-related requests submitted via email or live chat. (Basis: contractual necessity)
- Sending transactional communications such as deposit confirmations, withdrawal notifications, account verification emails, and security alerts. (Basis: contractual necessity)
- Sending marketing communications about promotions, new games, and platform updates — but only where you have explicitly opted in to receive such communications. You may opt out at any time by contacting [email protected]. (Basis: consent)
Platform Improvement
- Analysing aggregated, anonymised usage data to understand how players interact with the platform, improve game selection, optimise the user interface, and develop new features. (Basis: legitimate interest)
- Conducting internal research and analytics to measure the effectiveness of our promotional campaigns and responsible gaming interventions. (Basis: legitimate interest)
No Automated Decision-Making: cricxi does not make solely automated decisions that produce legal or similarly significant effects about individual players, except where required by law (e.g., automatic enforcement of a self-exclusion request submitted by the player). Where automated processing is used for fraud detection, a human review step is included before any account action is taken.
Cookies & Tracking
cricxi uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, and understand how our site is used. A cookie is a small text file placed on your device by a website server. Cookies cannot execute programs or deliver viruses to your device; they are uniquely assigned to your browser and can only be read by the web server on the domain that issued the cookie.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Strictly Necessary | Required for the platform to function — login sessions, account authentication, security tokens, and load balancing. | Session / up to 24 hours |
| Functional / Preference | Remembers your language preference, game lobby layout, and other personalised settings to improve your return visit experience. | Up to 12 months |
| Analytics / Performance | Collects anonymised data on pages visited, time on site, and navigation paths to help us improve platform performance and content relevance. | Up to 24 months |
| Fraud Detection | Identifies unusual access patterns, multiple account attempts, and bot activity to protect all players and the integrity of the platform. | Up to 12 months |
Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please be aware that disabling essential cookies will affect your ability to log in and use the cricxi platform. Disabling functional or analytics cookies will not prevent you from accessing games but may reduce the quality of your experience. Browser-level cookie management instructions are available through your browser's help documentation (Chrome, Firefox, Safari, Edge, or Samsung Internet).
No Third-Party Advertising Cookies: cricxi does not use third-party advertising cookies or retargeting pixels to serve you ads on other websites. Analytics cookies used on our platform collect data in anonymised or pseudonymised form and are not linked to your personal identity without your explicit consent.
Data Sharing & Third Parties
cricxi does not sell or rent your personal data to any third party. We may, however, share specific categories of your data with trusted third-party partners where it is strictly necessary to deliver our services, comply with legal obligations, or protect the interests of our players and the platform. All third-party recipients of your data are contractually required to process it only for the specified purpose and to maintain appropriate technical and organisational security measures.
Categories of Third-Party Recipients
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum necessary financial and identity data required to process your deposit or withdrawal transaction securely.
- KYC and identity verification providers: Third-party identity verification services may process your submitted identity documents to confirm your age, identity, and eligibility to use the platform in accordance with our legal obligations.
- Game content providers: Game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt may receive anonymous player session data (such as session tokens and bet amounts) strictly for game delivery and RNG certification purposes. They do not receive your name, contact details, or payment information.
- Technology and infrastructure providers: Cloud hosting, content delivery, cybersecurity, and platform infrastructure providers may process technical data (such as IP addresses and server logs) as part of their service delivery. These providers operate under strict data processing agreements.
- Legal and regulatory authorities: cricxi may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect the legal rights and interests of cricxi and its players.
- Fraud prevention and AML services: Anti-money-laundering screening and fraud detection partners may receive transaction data and identity information as required to meet our legal compliance obligations.
No International Data Transfers Without Safeguards: Where your data is processed by a third-party provider located outside Bangladesh, cricxi ensures that appropriate contractual safeguards and data protection standards are in place before any transfer occurs. We do not transfer your personal data internationally without a lawful basis and documented protective measures.
Data Retention
cricxi retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation, AML compliance |
| KYC and identity documents | Duration of account + 5 years after closure | Legal obligation, regulatory compliance |
| Financial transaction records | Duration of account + 7 years after closure | Financial record-keeping obligations |
| Responsible gaming records | Duration of account + 5 years after closure | Legal obligation, player protection |
| Customer support communications | 3 years from date of communication | Legitimate interest (dispute resolution) |
| Marketing preferences and consent | Until consent is withdrawn | Consent-based processing |
| Server logs and technical data | Up to 12 months | Legitimate interest (security, fraud detection) |
| Analytics cookies | Up to 24 months | Legitimate interest (platform improvement) |
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an individual. Where data is anonymised rather than deleted, it may be retained for statistical and analytical purposes indefinitely, as it no longer constitutes personal data.
Self-Exclusion Records: Where a player has self-excluded from the cricxi platform, certain records related to the self-exclusion decision — including the request date, duration, and identity confirmation — are retained for a minimum of 7 years to ensure the exclusion can be honoured and verified even if a player subsequently attempts to re-register under different details.
Your Privacy Rights
cricxi recognises that your personal data belongs to you, and we are committed to making it straightforward for you to exercise your rights over that data. The following rights are available to all registered players and site visitors. To exercise any of these rights, please contact our support team at [email protected] with your full registered name and the nature of your request. We will respond within 30 days.
Complaints
If you are not satisfied with how cricxi has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. cricxi takes all privacy complaints seriously and will work constructively to resolve any concern raised. We encourage you to contact us directly at [email protected] in the first instance so that we can attempt to resolve your complaint informally before it is escalated.
Contact & Data Requests
For all privacy-related enquiries, data subject access requests, consent withdrawals, rectification requests, erasure requests, or any other matter relating to this Privacy Policy, please contact the cricxi support team using the details below. All communications should be made in English.
- Email: [email protected]
- Response time: within 30 days of receipt
- Language of correspondence: English
- Available: 24 hours a day, 7 days a week
- Your full registered name and account username
- Your registered email address or mobile number
- The specific right you wish to exercise (e.g., access, erasure, rectification)
- Any relevant details that will help us locate and process your request efficiently
- A copy of your identity document if your request requires identity verification
Identity Verification for Data Requests: To protect you and all cricxi players from fraudulent data requests, we may need to verify your identity before fulfilling a data subject request. We will ask you to confirm information that matches what we hold on file. This verification step is a security measure in your interest, not an obstacle — it ensures your data is only disclosed or modified at your own authorised request.
Ready to Play at cricxi?
Now that you understand how cricxi protects your privacy, explore our full range of casino games, cricket betting markets, and exclusive promotions — all in a secure, fair, and responsible environment built for Bangladeshi players.