Responsible Gaming at cricxi
At cricxi, we believe gambling should always be an enjoyable form of entertainment. Our responsible gaming programme provides every Bangladeshi player with the tools, information, and support needed to stay in control — every session, every time.
Player Protection First
cricxi places player wellbeing at the heart of everything we do. Our responsible gaming framework is built to ensure that every player on our platform can enjoy casino games and cricket betting safely and within their own personal limits.
Verified 18+ Access
All cricxi players must be 18 years of age or older. We use a rigorous KYC identity verification process to confirm the age and identity of every registered player before any real-money activity is permitted on the account.
Customisable Limits
Take control of your play by setting personalised deposit, loss, and session limits directly through your cricxi account settings. These limits take effect immediately and can only be reduced — not increased — without a mandatory cooling-off period.
Self-Exclusion Tools
If you feel you need a break from gambling, cricxi's self-exclusion feature allows you to block access to your account for a defined period or permanently. Self-exclusion requests are processed promptly and honoured without question or delay.
Time-Out & Reality Checks
Set a time-out to pause your account for 24 hours, 7 days, or 30 days whenever you need a short break. Reality check reminders can also be enabled to notify you of how long you have been playing during any active session.
24/7 English Support
Our dedicated customer support team is available around the clock to assist with responsible gaming requests, account queries, or any concern that gambling may be having a negative impact on your daily life. Reach us at [email protected].
Playing at cricxi Responsibly
cricxi was built from the ground up with the Bangladeshi player in mind — and that means putting your wellbeing first. We understand that for the vast majority of our players, gambling is a pleasurable pastime: a way to enjoy cricket BPL matches more intensely, to experience the thrill of live dealer tables, or to spin the reels on premium slots after a long day. We want to keep it that way.
Responsible gaming is not a regulatory checkbox at cricxi — it is a core operating principle. Every feature we develop, every promotion we launch, and every policy we enforce is evaluated against its impact on player safety. Our responsible gaming programme draws on internationally recognised best practices to give players the information and tools they need to make informed decisions about their gambling activity.
We also recognise that gambling can become problematic for a small number of players. Problem gambling is a recognised condition that can affect people regardless of their background, financial situation, or experience with gambling. If your gambling ever stops feeling like fun and starts feeling like a compulsion, cricxi is here to help — not to judge. The tools described on this page are available to every registered player at no charge and can be activated instantly through your account or by contacting our support team.
Gambling Involves Risk
Never gamble with money you cannot afford to lose. Gambling should not be used as a way to generate income, recover financial losses, or relieve stress, anxiety, or depression. If you are gambling for any of these reasons, please read the support resources on this page immediately and contact our team at [email protected].
Strictly 18+ Only
cricxi operates exclusively for adults aged 18 and above. It is illegal and strictly against our Terms & Conditions for any person under the age of 18 to register an account, make a deposit, or participate in any real-money game or betting market on our platform. This policy applies to all players accessing cricxi from Bangladesh and any other jurisdiction.
Protecting Minors
If you share a device with younger family members or have children in your household, we strongly recommend implementing parental control software on all shared devices to prevent underage access to gambling websites. Widely used tools include Net Nanny, Qustodio, and built-in parental controls available through Android and iOS. Please also ensure that your cricxi account credentials are kept private and that you log out fully after every session on shared devices.
Age Verification Policy: cricxi may request official identity documents — including a National ID card, passport, or driving licence — at any point to verify that a player meets the 18+ age requirement. Failure to provide satisfactory documentation within the requested timeframe will result in account suspension until verification is completed.
Take a Break with Self-Exclusion
Self-exclusion is one of the most effective tools available to a player who feels their gambling is becoming difficult to control. When you self-exclude from cricxi, your account is immediately suspended and you will be unable to log in, deposit funds, place bets, or claim any promotional offers for the duration of the exclusion period. All pending withdrawal requests will still be processed to your nominated payment method.
30-Day Exclusion
A short-term break to reset your habits and regain perspective on your gambling activity.
3-Month Exclusion
A medium-term break that gives you sufficient time to seek professional support if needed.
6-Month Exclusion
An extended break recommended for players who have identified a recurring pattern of harmful gambling.
Permanent Exclusion
A lifetime ban from the cricxi platform with no option for reinstatement. This decision is irreversible.
How to Request Self-Exclusion
To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered full name, account username, registered email address or mobile number, and your preferred exclusion period. Our team will process your request within one hour of receipt and send a confirmation email once your account has been suspended.
Self-Exclusion is Binding: Once a self-exclusion has been activated, cricxi will not accept any request to reverse or shorten the exclusion period before it naturally expires. For permanent exclusions, there is no reinstatement pathway under any circumstances. This policy exists to protect you, and we enforce it without exception.
Marketing Communications During Exclusion
When you self-exclude, cricxi will immediately remove you from all marketing mailing lists and cease sending promotional communications, bonus offers, and re-engagement messages to your email address and mobile number for the full duration of the exclusion. If you receive any marketing communication from cricxi during a self-exclusion period, please notify us immediately at [email protected] so we can investigate and rectify the issue.
Stay in Control with Deposit Limits
Setting a deposit limit is one of the simplest and most effective ways to ensure your gambling expenditure stays within a budget you are comfortable with. cricxi allows every registered player to set daily, weekly, and monthly deposit limits on their account. These limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.
Daily Limit
Set the maximum amount you can deposit into your cricxi account in any single 24-hour period, measured from midnight BST (UTC+6).
Weekly Limit
Cap your total deposits across a rolling 7-day window to ensure your monthly spending stays predictable and within budget.
Monthly Limit
Define the absolute maximum you are willing to deposit in a calendar month, giving you the broadest possible financial overview of your gambling spend.
How Limits Work
- Deposit limits can be set or reduced at any time and take effect immediately upon confirmation.
- Requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period before they take effect. This delay gives you time to reconsider the increase.
- If you attempt to deposit an amount that would exceed your active limit, the transaction will be automatically declined and you will receive a notification explaining the reason.
- Deposit limits are applied across all payment channels simultaneously — you cannot circumvent a daily limit by switching from bKash to Nagad or a bank transfer.
- You may set multiple limit types concurrently (e.g., a daily limit of ৳2,000 and a monthly limit of ৳20,000) — both will be enforced simultaneously.
Setting Your First Limit: To configure deposit limits on your cricxi account, log in and navigate to your account settings, or contact our support team at [email protected]. Our team can also set limits on your behalf if you prefer — simply provide the limit type and amount in your message.
Short Breaks with Time-Out Features
Sometimes all a player needs is a short pause — not a full self-exclusion, but a temporary break to clear their head and re-evaluate their gambling habits. cricxi's time-out feature lets you suspend your account for a defined short period without going through the full self-exclusion process.
24-Hour Time-Out
A one-day pause that takes effect instantly. Ideal if you have had a frustrating session and want to avoid chasing losses.
7-Day Time-Out
A week-long break that lets you step back, reassess, and return only when you feel genuinely ready and in control.
30-Day Time-Out
A full month away from the platform. If a 30-day break does not feel like enough, consider a formal self-exclusion instead.
Reality Check Alerts
Enable session duration reminders that pop up at intervals you choose (e.g., every 30 or 60 minutes) to keep track of time spent playing.
During a time-out period, your account will be inaccessible for login and deposits. Any active bonuses will be paused and will not expire during the time-out period. When your time-out ends, your account will automatically reactivate — however, we strongly encourage players to take a moment before resuming play to reflect on whether they are doing so for the right reasons.
Time-Out vs Self-Exclusion: A time-out is a short, temporary break and will automatically lift after the selected period. Self-exclusion is a longer-term commitment and cannot be reversed early. If you are concerned that your gambling is becoming a problem rather than a pastime, we recommend choosing self-exclusion over a time-out and reaching out to our support team.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify in oneself. The following signs may indicate that gambling is no longer a harmless activity and has begun to negatively impact your finances, relationships, work, or mental health. If you recognise several of these patterns in your own behaviour, we encourage you to take action today — using the tools on this page or reaching out to our support team.
Spending more money on gambling than you originally planned or can comfortably afford to lose.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
Lying to family members or close friends about how much time or money you spend on gambling.
Borrowing money, selling possessions, or neglecting bills and household expenses to fund gambling activity.
Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce how often you gamble.
Gambling as a way to escape stress, anxiety, depression, loneliness, or other negative emotions.
Neglecting work, studies, family responsibilities, or personal health as a result of time spent gambling.
Returning to gambling shortly after a previous self-exclusion or time-out period has ended, despite intending to stop.
You Are Not Alone
Problem gambling affects people from all walks of life. Recognising the signs and reaching out for help is a sign of strength, not weakness. cricxi's support team is available 24 hours a day, 7 days a week at [email protected] and will treat every enquiry with complete confidentiality and compassion. Do not wait until the situation worsens — contact us today.
Getting Help & Support
If you believe gambling is negatively affecting your life or the lives of people around you, professional help is available. We strongly encourage any player who is concerned about their gambling behaviour to seek support promptly. The following guidance is available to all cricxi players in Bangladesh.
Steps You Can Take Right Now
- Activate self-exclusion: Email [email protected] immediately with "Self-Exclusion Request" in the subject line. Our team will suspend your account within one hour.
- Set a deposit limit: If you are not ready for full self-exclusion, start by reducing your deposit limit to a level that reflects what you are truly comfortable spending.
- Talk to someone you trust: Sharing your concerns with a trusted family member, friend, or colleague in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh can be the first step toward recovery.
- Speak to a healthcare professional: A doctor, psychologist, or counsellor can provide personalised guidance and refer you to specialist problem gambling support services.
- Remove payment methods from your account: Contact our support team to remove your bKash, Nagad, or bank details from your account, making impulsive deposits harder.
- Block access at the device level: Install website-blocking software on your phone and computer to reinforce your self-exclusion and prevent accidental access to gambling sites.
General Responsible Gaming Principles
- Always set a strict budget before you start playing and stop the moment that budget is reached — regardless of whether you are winning or losing.
- Never gamble under the influence of alcohol, medication, or emotional distress, as these states impair judgement and increase the risk of harmful decisions.
- Take regular breaks during gambling sessions. Use cricxi's reality check feature to remind yourself of how long you have been playing.
- View gambling winnings as a bonus, never as an expected income stream. Every game at cricxi is subject to a house edge; the expected long-term return always favours the house.
- Keep gambling in perspective alongside your other leisure activities — sport, family time, community events, and cultural celebrations like Eid, Pohela Boishakh, and Victory Day.
Confidentiality Guarantee: Every responsible gaming request submitted to cricxi — whether it is a self-exclusion, a deposit limit reduction, a time-out, or a simple query about problem gambling — is handled with complete confidentiality. Your information will never be shared with any third party except where required by law, and our support team is trained to respond with sensitivity and without judgement.
We Are Here to Help
If gambling is affecting your life or the life of someone you care about, please do not hesitate to reach out to the cricxi responsible gaming support team. We are available 24 hours a day, 7 days a week, including all public holidays in Bangladesh. All communications are treated with the highest level of privacy and handled by trained support staff.
Email Support
Send us a message at any time. Include your account details and the nature of your concern and we will respond as quickly as possible — typically within one hour for responsible gaming requests.
[email protected]Live Chat
Access our live chat feature from within your cricxi account for real-time assistance from our support team. Live chat is available around the clock, including during Eid, Ramadan, and all national holidays.
Available 24/7 — log in to your account to access live chat.
Responsible Gaming Request
To activate self-exclusion, set deposit limits, or request a time-out, email us with "Responsible Gaming Request" in the subject line. We will action your request within one hour, any time of day or night.
[email protected]For Immediate Assistance: If you are in a crisis situation related to gambling and need urgent help, please email [email protected] with "URGENT" in the subject line. Our team will prioritise your message and respond within 15 minutes. Your account can be suspended instantly upon your request — no questions asked, no waiting period, no obstacles.
Play Smart. Play Responsibly.
When gambling stays fun, everyone wins. Explore cricxi's full range of games and betting markets — and remember, our responsible gaming tools are always just one message away.